Navi88 believes that true entertainment is only meaningful when enjoyed responsibly. We are equipped with control tools, support, and guidance to ensure your gaming experience stays positive and in check.
At navi88, we understand that online gaming is a popular form of entertainment among Malaysians. It offers excitement, challenge, and the chance to test your luck — but like any form of entertainment, it should be enjoyed with clear limits and a healthy mindset.
Responsible gaming is not just a slogan for us. It is at the core of how we operate. Every feature, every control tool, and every policy we implement is designed with one primary goal: to keep our players safe, happy, and in control throughout their time with navi88.
We want you to play because you want to, not because you feel compelled to. We want every gaming session to bring a smile, not worry. And when the time comes to stop, we are here to help you do so easily and without shame.
All these tools are available directly in your account — no fees, no complicated procedures. You have full control over how you play.
Set the maximum deposit amount you can add within a daily or weekly period. Once the limit is reached, the navi88 system will automatically block further deposits until the period resets.
You can set a loss limit to protect your account balance. Once your accumulated losses reach the set limit, your gaming session will be automatically stopped to prevent further losses.
Set a maximum time limit for each gaming session. The system will alert you when time is nearly up, and automatically end the session once the limit is reached — helping you manage your screen time more effectively.
Need a short break? Use the Cool-Off feature to suspend your account for 24 hours, 48 hours, or 7 days. During this period, login is not permitted and no promotions will be sent to you.
The self-exclusion option allows you to close access to your navi88 account for a period of 30 days, 90 days, 180 days, or permanently. This is a firm step for those who feel they need an extended break from gaming activity.
View your complete betting, deposit, withdrawal, and playtime records in your account dashboard. Full transparency allows you to evaluate your own gaming patterns and make smarter decisions.
Activating self-control tools on navi88 is straightforward and can be done on your own without contacting the support team. Follow the steps below to start protecting yourself today.
All limit changes take effect immediately. However, to loosen an existing limit, a 72-hour waiting period applies to ensure the decision is made calmly and not impulsively.
Visit navi88.pro and log in using your username and password. Make sure you are using a secure personal device.
Click the profile icon in the top-right corner and select "Account Settings" or "Responsible Gaming" from the dropdown menu.
Select the tool you want to activate — deposit limit, loss limit, session time limit, cool-off, or self-exclusion. Each tool comes with a clear description.
Enter the desired limit value or period, then confirm by clicking the "Save" button. Changes take effect immediately and you will receive a confirmation email.
If you encounter any issues or need guidance, the navi88 support team is available 24/7 via live chat.
Recognising the early signs is the most important first step. Do not wait until the problem gets worse — check in with yourself honestly.
The following questions are adapted from the Gamblers Anonymous Questionnaire used widely at the international level. Answer honestly with yourself — no one is judging you here.
If you answered "yes" to seven or more questions, it is strongly recommended that you seek professional guidance. navi88 is ready to help connect you with the appropriate support resources.
Have you ever lost time from work or study due to gambling?
Has gambling ever made your home life unhappy?
Has gambling affected your reputation?
Have you ever felt regret after gambling?
Have you ever gambled to get money to pay off debts or solve financial problems?
Has gambling caused a decline in your motivation or productivity?
Have you ever tried to recover gambling losses by gambling again as soon as possible?
Have you ever gambled until you ran out of money?
Have you ever borrowed money to fund your gambling?
Have you ever sold something to fund your gambling?
Navi88 partners with various support organisations to ensure you get the right help when you need it.
Our support team is available 24/7 via live chat. We are trained to handle responsible gaming issues with empathy and full confidentiality.
Malaysia's government social welfare helpline providing counselling and referral services for various issues including gambling addiction.
A peer support group for those struggling with gambling addiction. Meetings are held regularly across Malaysia in a safe, non-judgmental environment.
Malaysian government hospitals provide free counselling services. Speak with a health officer to get a referral to a psychiatrist or certified counsellor.
Navi88 takes the protection of children and young people very seriously. Our platform does not permit any individual under the age of 18 to register or use our services in any capacity.
All new registrations go through a strict age verification process, including KYC document checks. Any attempt to submit false information regarding age is a serious violation of navi88's Terms and Conditions and may result in immediate account termination.
To parents and guardians: we encourage you to use parental control software, keep your account passwords secure, and have open conversations with your children about the risks of online gaming.
Every new account must submit a valid identification document. Accounts cannot be fully activated without successful age verification.
Our system monitors unusual activity patterns that may indicate use by a minor, and our team will act promptly upon detection.
If you suspect someone underage is using the navi88 platform, please report it to our support team immediately. Your report will be kept strictly confidential.